We’re here when you need us.
Inevitably, issues or service disruptions can occur from time to time. For urgent support or outages, call 1300 101 086 for immediate assistance. For non-business-critical requests such as adds, moves, changes, or general account enquiries, please email support@mcscommunications.com.au and our team will respond as soon as possible.
Request support
For urgent support or outages, call 1300 101 086 for immediate assistance.
Common support questions
Can't find what you need? Request support.
How do I open a support ticket?+
Submit the support request form above, email support@mcscommunications.com.au, or call 1300 101 086 for urgent support or outages.
What's your standard response time?+
P1 incidents are acknowledged within 15 minutes 24/7. Standard tickets receive a response within 2 business hours.
Do you offer on-site support?+
Yes — for enterprise plans across every Australian capital, and on request for regional sites.
Where can I see the network status?+
Real-time incidents and planned works are published at status.mcs.au and pushed to email/SMS subscribers.
Not yet a customer?
Talk to sales about the plan that suits your team.