AI Agents
A digital workforce, trained on your business.
MCS AI Agents automate the repeatable work across sales, support and operations — from lead qualification and quoting to internal knowledge search.
Everything you need in one platform
Built for Australian businesses, backed by 24/7 local support, and priced with transparent per-user plans.
- Deployed for your workflows — not a generic chatbot
- Reads your documents, CRM, ticketing and finance systems
- Runs on voice, chat, email and SMS — same agent, every channel
- Sovereign hosting in Australia with private model routing
- Full auditability of every action the agent takes
- Named AI engineer during scoping, build and go-live
A digital workforce, trained on your business.
Understand customer interactions with powerful call analytics
Deployed
14 days
ROI
4.2x
Feature highlights
Modern capabilities designed for teams that expect enterprise reliability.
Sales agents
Qualify inbound leads, book meetings and draft proposals.
Support agents
Resolve L1 tickets end-to-end and hand off with context.
Ops agents
Automate back-office workflows across your existing tools.
Multi-channel
One agent brain across voice, chat, SMS and email.
Actioning, not chatting
Agents complete tasks in your systems, not just answer questions.
Enterprise safe
RBAC, PII redaction, SOC 2-aligned controls and audit logs.
“We build an agent that bridges that gap between our onboarding team and billing, ensuring clients are connected quickly and invoicing is always accurate.”
MS
Matthew Stoikos
Director, MCS Communications
Ready to modernise your operations?
Talk to an Australian specialist about the right MCS solution for your team.