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HealthcareAFTER-HOURS SUPPORT
Keeping a New Pharmacy Connected.
New Norfolk Amcal partnered with MCS Communications to modernise their business communications with a reliable cloud phone system and a resilient NBN failover solution designed to keep their pharmacy connected when it matters most.
24/7
AU-based support
Zero
Downtime during outage
4G
Automatic failover
The challenge
- The customer chose the self-install option, so we sent a detailed checklist to make the process smooth.
- The night before installation, we discovered a package containing their new phones had gone missing.
- But that wasn’t the only hurdle. The NBN transfer was delayed by 24 hours.
Our solution
- We remotely logged into the modem, adjusted the settings, and migrated them to 4G Broadband to keep them online until the NBN went live.
- We acted fast, assigning them a mobile app and redirecting their main number so multiple staff could take calls directly on their mobile phones.
- We shipped replacement phones over the weekend and had them connected by Monday morning.
The results
- 100% business continuity maintained during the NBN transfer delay with 4G backup and mobile app calling.
- Support calls answered by a real Australian engineer in under 60 seconds.
- Scripts and vaccinations continue processing even during outages in the region.
“MCS went above and beyond to get us back up and running quickly.”
PG
Pharmacy Group Manager
IPA Group
Want outcomes like these?
Talk to an Australian specialist about the right MCS solution for your team.