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FinanceOne bill, zero downtime
A full-stack comms upgrade — delivered without a single dropped call.
Aqua Financial was operating with a traditional phone system, separate mobile services, and multiple communications providers — creating complexity, limited flexibility, and additional administration.
20
Staff migrated
0
Minutes of downtime
31%
Total comms spend reduction
The challenge
- Replacing an ageing phone system without disrupting business operations.
- Managing separate providers for voice, internet, and mobile services.
- Reducing administration associated with multiple invoices and support contacts.
- Ensuring a smooth transition with onsite support during the migration.
Our solution
- Migrated Aqua Financial from their traditional phone system to Cisco Webex Cloud Calling, providing a modern and flexible platform for business communications.
- Transferred 20 mobile services from Telstra into a centralised MCS-managed mobile solution.
- Provided hands-on support during the cutover, assisting staff and ensuring the new platform was adopted smoothly.
- Consolidated all services into one monthly invoice and one dedicated support relationship.
The results
- Legacy phone infrastructure replaced with a scalable cloud solution.
- Voice, internet, and mobile services combined under a single MCS relationship.
- Onsite migration support provided, ensuring a smooth transition with minimal disruption to the team..
“Thanks for the quick and seamless transfer of our office phones. I would not hesitate to recommend MCS to anyone reviewing their communications.”
GM
General Manager
Aqua Financial
Want outcomes like these?
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